Privacy Policy FloraWeave Florist
FloraWeave Florist ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, purchase our fresh flower arrangements, bespoke bouquets, event floral design services, or participate in our floral workshops.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes your name, shipping address, billing address, email address, phone number, and payment information (e.g., credit card details) when you make a purchase, register for an account, or subscribe to our newsletters.
- Order Information: Details related to your flower arrangements, bouquets, event floral design requirements, workshop registrations, delivery instructions, and recipient information (if applicable).
- Communication Data: Information you provide when you communicate with us via email, phone, or interact with our customer support.
- Technical and Usage Data: We automatically collect information about your device and how you interact with our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve its functionality.
- Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and assist with our marketing efforts.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Process Orders and Deliver Services: Fulfilling your flower orders, arranging same-day delivery, managing event floral designs, and processing workshop registrations.
- To Communicate with You: Sending order confirmations, delivery updates, customer service responses, and marketing communications (with your consent).
- To Improve Our Site and Services: Analysing usage patterns, troubleshooting technical issues, and personalising your experience on our online platform.
- For Marketing and Promotional Purposes: Providing you with information about new products, special offers, and events that may be of interest to you, in accordance with your preferences.
- To Ensure Security: Protecting against fraudulent transactions and ensuring the security of our services.
- To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.
Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your data with trusted third-party vendors who perform services on our behalf, such as payment processing, delivery services, website hosting, data analysis, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations or protect our rights, property, or safety.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. We use secure servers and encryption technologies for sensitive data such as payment information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights (GDPR)
batik, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Websites
Our site may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our site is not intended for individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
FloraWeave Florist
Lornie Highway, Singapore, 288308, Singapore
Phone: +6589213087